Privacy Policy

Last updated: October 2, 2026

1. Who we are

DetailorCraft is a brand operated by Dongguan Jieli Auto Products Co., Ltd. ("we", "us"), a manufacturer and supplier of auto detailing and car care products based in Dongguan, China. This policy explains how we handle information collected through our website (https://detailorcraft.com).

2. What information we collect

When you submit an inquiry or request a quote, we collect the information you provide in the form, which may include:

• your name;
• email address;
• company name;
• WhatsApp, WeChat or phone number;
• country or region;
• the products you are interested in;
• your message.

We also automatically collect limited technical information, such as your IP address, browser type and the pages you visit, through server logs and cookies.

3. How we use your information

We use this information to:

• respond to your inquiries and provide quotations;
• communicate about products, samples and orders;
• provide customer and technical support;
• improve our website and services;
• meet our legal obligations and protect our rights.

Legal basis: where data protection laws such as the GDPR apply, we process your information on the basis of your consent, steps taken before entering into a contract, our legitimate business interests, and legal obligations.

4. Who we share your information with

We do not sell or rent your personal information. We may share it only with trusted service providers who help us operate the website and communicate with you—such as our web hosting and email delivery providers—under obligations to keep it confidential, or where required by law.

5. How long we keep your information

We keep inquiry information only as long as necessary to respond to your request and maintain the business relationship, and for any period required by applicable accounting, tax or legal requirements. You may ask us to delete your information at any time.

6. Cookies

We use a small number of cookies that are necessary for the website to function and to remember your language preference. You can disable cookies through your browser settings, but some parts of the website may then not work as expected.

7. Your rights

Depending on your location, you may have the right to:

• access the personal information we hold about you;
• request correction or deletion of your information;
• request restriction of, or object to, certain processing;
• request data portability;
• withdraw consent at any time;
• lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details below.

8. International data transfers

Your information may be processed in China or in other countries where our service providers operate. Where required, we put appropriate safeguards in place to protect it.

9. Data security

We use reasonable technical and organizational measures, including encrypted (HTTPS) transmission of form data, to protect your information. However, no method of transmission over the internet is completely secure.

10. Children

Our website is not directed at children, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

12. Contact us

If you have questions about this policy or your personal information, contact us:

• Email: [email protected]
• WhatsApp: +86 13316629416
• WeChat: zephyrtee9416
• Address: No.2, Building 1, Runde Auto Products Center, Xinxiabian, Niushan Community, Dongcheng District, Dongguan, Guangdong, China